Wow - I certainly paid for that day of fun - I am doing better today (tues) but lemme tell you yesterday (wed) was VERY BAD

Today I did not let my RSD/CRPS keep me away from the fun - We had a great Snow Day!!

http://AfflictedWithRSD.com

Added changes to website on "ABOUT ME" and "ADDITIONAL SUPPORT" please offer feedback

now I am bummed out - I wanted to be a professional singer one day

Well, darnit, I guess I don't sing as well as I thought I did - Bummer - you find this out when you record yourself singing - :( guess no singing career here huh?

MERRY CHRISTMAS to all who celebrate

we did xmas on the 23rd at 8pm - i got wonderful lovely gifts, great family :)

Chuck Rite Singing: No One

http://ChuckRite.com

My new website for my craft: https://sites.google.com/site/wood2burn/

Vonage - Not so good

Vonage - Not so good to deal with if you have phone issues.

We got Vonage. At first everything was okay. Then we start having issues. The biggest issue was when we would receive a call, we could hear the caller but the caller could not hear us. I went onto Vonages' website and followed all their instructions to attempt to fix this issue, but it would not fix. I contacted technical support and followed their instructions for fixing the issue, but again it would not fix.

So I canceled our service. Now I am being charged a disconnect fee (disconnect fees were never charged by Cox Communications when I left to go to Vonage) and I am being charged for the device that you get free/cheap to be able to receive calls. Are you ready for each charge? Disconnect fee: $39.99. Motorola phone box: $49.99.

90 bucks for a stupid box I cannot use. I have contacted Vonage on numerous occasions and apparently will be forced to pay for these charges, when in all fairness, I would still be with Vonage except for their lack of quality phone service. I canceled my payment with the bank and will pay them, however, they will receive $5.00/mth.

Here are the responses I receive from Greg Destro at Vonage. As you can see I had complained about my problem. They could not fix it and yet I will be charged for their faulty service. As I already stated, I will be paying the money due to them, however, they will get it in payments. I will also be contacting consumer affairs so that other people don't get taken advantage of over faulty service.

I am glad that people have success with Vonage. If you do, don't jump down my throat because I have had issues. I did what I was supposed to do to try and fix the problem. However, I was told, and read, on numerous occassions to reset the device to make it work. I should not have to reset the device on an every call, every hour, every minute, every day basis. I would get a call, have an issue, hang up, go reset the device, then call the caller back, and sometimes even that wouldn't work. So I am done with Vonage.

Dear Ms. ,

I am in receipt of your letter requesting a refund of your termination fees as you say you had unresolved audio issues. I did note that you sent an email to our tech support team on 11/11/08 and a response was sent the same day advising possible causes and suggested tests so that we could view the results and continue to troubleshoot your issue. However I do not see that any response to our suggested tests was provided so as a result we could not continue to troubleshoot your issue. Also, upon checking your billing history I noted that you had normal to high usage throughout your time with Vonage, so since the account was then canceled well after the Money Back Guarantee period and within one year of starting service both the Disconnection fee and Rebate Recovery fee are valid and the request for a refund is respectfully denied.

If you have any questions or need further information please feel free to contact our Customer Care department at 1-866-243-4357.

Greg

Special Projects Team

| 23 Main Street | Holmdel, NJ 07733

t: 866-243-4357

w: www.vonage.com

Dear Ms. ,

I noted in your reply that you say you intend to return the Vonage device and are disputing the charge for that device. Unfortunately per our Terms of Service(TOS)section 4.1 the device is only refundeable if the account is canceled within the 30 day Money Back Guarantee(MBG)period, and per TOS Section 8.8 the Rebate Recovery fee to recoup the instant rebate given at the time of sign-up is valid after that time whether the device is returned or not. As a result I would suggest that you don't use your valuable time and money to return the device as the Rebate Recovery fee is not refundable at this time.

If you have any questions or need further information please feel free to contact our Customer Care department at 1-866-243-4357. If you would like to review our Terms of Service please use the link below:

http://www.vonage.com/features_terms_service.php

Greg

Special Projects Team

| 23 Main Street | Holmdel, NJ 07733

t: 866-243-4357

w: www.vonage.com

Jeff Dunham Achmed's

Merry Xmas!!!

Today's postcard came from Lithuania and took 32 days to get here :)

Do you remember the movie "Weird Science" - It's on and they are making a female - LOL - if you don't know - then watch this movie

it's raining it's pouring the old man is snoring - in San Diego County of all places - sheesh

OMYWORD!! The Chargers won by 1 point - and I wanted to stop watching before the first half

Waiting 4 charger game. ?win? Cross your fingers.
:) christine

Test.
:) christine

okie shmokie pokie - hope your day is as good as that is

my son just said: it would be neat if rsd was just a two year thing, and after two years it just turns off - what a sweetheart

do you think it is too much to sign up for EVERY network on the ping.fm network? yep, i am apart of them all

The boy had such a great birthday party today - Video posted at YouTube: http://www.youtube.com/watch?v=zgZlDyxkTF8

Turned 30 on Tuesday - WHOO HOO!! My bday morning: http://www.youtube.com/watch?v=i3SEHG5WE90 Hugs!